Shipping policy

Shipping Policy

We provide worldwide shipping. Please review the details below:

Processing Time:
All orders require 0–3 business days of processing before shipping.

Orders with Pre-Order Items:
Orders that include pre-order items will be shipped once all items are ready. To receive in-stock items sooner, please place separate orders.

Tracking:
A tracking number will be provided once your order has been dispatched so you can stay updated on the status of your package.

Delivery Times:
Shipping times vary by destination and are estimates only. While we strive to deliver promptly, we cannot guarantee exact delivery dates.

Customs & Duties:
Please note that customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking your country’s import regulations before placing an order.

Delivery Issues:
If your tracking shows your package as delivered but you have not received it, please contact us within 24 hours of the delivery update. This allows us to raise the issue with the courier immediately and gives the best chance of locating your package. After this timeframe, we may be unable to assist further, as packages recorded as delivered are considered fulfilled by the courier.

Communication on Shipping & Refund Enquiries

All communication regarding shipping and refund enquiries will be handled via email only. This helps us maintain an accurate record of all correspondence and respond to enquiries efficiently.

Please contact us at contact@melesii.com.

Customers are kindly asked to ensure that they provide a correct and accessible email address at checkout to allow for smooth communication regarding their order.